Refund Policy

* ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued.

***Please make sure that you read the details of this product in its entirety before placing an order, due to the no exchange or refund policy.

We encourage you to fully understand what you are ordering before you proceed to checkout. If you have any questions please email us to clarify before making your purchase. 

Please note: For any colored unit, when being replicated the color will be close but not exact as different bundles lift and colors differently, but I will try to get it close to the same.

Strandologist LLC is NOT RESPONSIBLE FOR UNITS NOT FITTING PROPERLY DUE TO THE SELECTING OF A INCORRECT CAP SIZE AT YOUR TIME OF ORDER! PLEASE REFER TO OUR CHART TO CHECK YOUR OPTIONS.

BY ORDERING YOU AGREE & CONFIRM THAT YOU HAVE READ & UNDERSTOOD ALL THE TERMS & CONDITIONS, PROCEDURES, POLICES, FAQ SECTIONS, AND ALL OTHER INFORMATION LISTED ON THIS WEBSITE.

Shipping Policy

All orders are processed in the way they are received. Processing time takes 2-3 business days for payment to clear. 

Ready-to-Ship:

Please allow 2-3 business days for shipping for all ready-to-ship wigs. 

Custom Wig Orders:

Please allow 10-15 business days for all custom wig orders. 

Business days does NOT include holidays and weekends. Orders placed over the weekend and/or holidays will begin processing by the following business day. Once your order has been shipped out, you will receive an email with tracking information. Due to COVID-19, please prepare for delays. Do not book your hair appointment before receiving your package as we cannot guarantee the exact delivery date. Once your order has been shipped out, Strandologist LLC cannot change any order details.

Strandologist LLC does not hold responsibility for any lost, stolen or damaged packages.